Frequently Asked Questions
Everything you need to know about shopping with O Sh
What is the typical shipping timeframe for O Sh orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring your favorite garment at home and comparing it to our specifications for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online Returns Portal with your order number.
Are the materials used by O Sh sustainable?
Sustainability is a core value at O Sh. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes in our collections to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How should I care for my O Sh garments?
To maintain the longevity of your items, we recommend washing in cold water on a gentle cycle and air drying whenever possible. Specific care instructions are located on the inner label of every piece.